Trying to Explain Death to AT&T

Or: Bookkeeping 101

File this under “things that make no sense.” It was irritating in the beginning and most of the way through it, but I finally saw the humor in it.

You see, I was my brother, Monty’s, medical power of attorney until his passing in May of 2020. When he passed, the POA was no longer in effect. I had no further power to discharge any of his business.

So, I had no legal standing over his estate. All I could do was notify his telephone company about his passing and ask them to close his account.

The representative I talked to at the telephone company seemed to understand, thanked me for notifying them, and said they would take care of it.   

I didn’t hear anything more from them for a while, so I assumed it was settled.

A month or so later, I got a letter from them addressed to me at my home and along with a check for $79—made out to my brother stating that it was a refund on the balance of the account.

I was confused. I had clearly told them he was deceased. Not knowing what else to do, I wrote a letter to them explaining the situation again, referring to the date of our original phone call. I enclosed the check and sent it back, explaining why I couldn’t cash it… because fraud.

I considered the matter closed. 

I was wrong.

A few months later, I received another letter with another check addressed to my brother.

Once again, I wrote to them to explain the situation and referenced both of the previous communications, thinking surely the third time would be the charm.

Again, I was wrong.

For several months, everything was quiet, and I was lulled into a false sense of security.

Many months later, it started again. By this time I was getting pretty tired of the back-and-forth game with them. In all, they contacted me about a half dozen times.

The last time they contacted me was the one that sent me over the edge.

They sent me a bill and told me that my brother owed them $25. After everything that I had been through with them, I had no intention of paying it, also knowing that I was not legally liable for it.

By then, the situation had moved beyond irritation and straight into absurdity. I mean, how does someone run up a bill nearly a year after they pass away? And what happened with the $79 credit?

If I know anything at all about bookkeeping, the math doesn’t work.

Finally, I decided one last letter was worth a try. If this didn’t explain it, nothing would.

Following is a letter that I sent to them.

“Dear AT&T, 

I’m writing to you in regard to my brother’s telephone account. My brother, Monty, passed away in May 2020, which I advised you of at the time.

Since his passing your company has continued to send refund checks to him at my address. I am his next of kin. He wasn’t married, had no children, our parents have passed away, and I am his only sibling. Any authority I had over his business ended with his passing.

Your company has continued to send refund checks to him at my address. I am not legally capable of cashing those checks since I would be committing fraud. I am not going there.

Meanwhile, I received a bill on his behalf telling me that he owes you $25, a matter that boggles my mind as I do not see how he could possibly be responsible for this since he died over a year ago.  Something here is not making sense.

Please close this account and remove my brother’s name from your company’s billing system. The phone was supposed to be disconnected over a year ago and if it wasn’t someone else is floating on your dime. 

If you wish to discharge the amount you owe him to me, fine, but you would have to put it in my name. (I am not holding my breath.) As for charges against his account made after he died, that’s just nuts.

Please take care of this right away. It’s been a long time coming.

Brenda”

Then, crickets. They did not send me a check for a refund on his account, but I never thought they would. However, it seems they finally got the message. 

I never heard from them again.

A short time later, I closed my account with them as well.

I am reminded of the saying, “You can’t get blood from a turnip.”

You also can’t give money to, or request it from, someone who is deceased.

Army Beans

A Dad Story.

When Dad was in the Army back in World War II, the soldiers took turns cooking. None of them liked KP duty. In fact, they had a rule that whoever complained about the cooking was to be the next one to take over the chore.

One night, the soldier who was on KP duty made navy beans and over-salted them on purpose to avoid cooking again the next night.

When meal time came that day, the soldiers took turns filling their plates and settled in to eat.

It was immediately apparent what the cook had done, but the soldiers continued eating stoically.

But one guy just couldn’t hold it in.

“Damn, those beans are salty!” he exclaimed. Quickly realizing what he had done he went on to add, “But, BOY are they good!”

Every time Dad told this story, it was punctuated by one of his signature belly laughs. We couldn’t help but laugh along with him.

The Day I Sold My Husband

As an introvert, I have never liked to be the center of attention. 

I’ve taken piano and organ lessons as a child, and more organ lessons as an adult. But, I never liked to play for anyone outside my family. 

The business world wasn’t any different. A boss once asked my opinion on the subject at hand during a meeting—before I had formed one.

I felt like a deer caught in the headlights and spent the next minute or two feeling like I was babbling.

Carl and I went back to college when I was 36 and he was 39. 

As I was choosing my classes, I realized I needed one extra English class for my English/Writing major. I’d already chosen all the classes I really wanted. Of the ones remaining, speech was the most intimidating. But, I had it on good authority from other students in my class that it was easier (less intimidating) if I took it as a six week summer class.

Fortunately, it turned out that I only had to give one speech during the summer semester. That speech came at the end of the session—and counted as a significant portion of my grade.

The professor gave the class the freedom to choose our subjects, with some gentle direction on possible subject matter. 

After giving it a lot of thought, I settled on giving a sales pitch.

I decided to “sell” my husband. 

Of course, I asked Carl if he minded doing this for me. I explained that he would have to come to class with me and sit in front of the class beside me while I explained what a bargain he was. He readily agreed.

Here were just a few of his best features:

He’s a great cook and baker.

There is nothing that he can’t fix.

He is good-natured and has a terrific sense of humor.

He’s very smart. If you ask him a question, he usually has a ready answer. (This was before the internet.)

He pays the bills.

And there was so much more.

Having him beside me during that speech helped calm my nerves and made it much easier for me to get through it. 

As I had been advised by other survivors of speech class, it also helped imagining the whole class in their underwear. 

Between having Carl beside me and thinking of the class in that state of undress, I actually made it through my sales pitch with a smile. 

I also got a couple of offers for him, which made us both laugh. 

Somehow, between Carl beside me and an imaginary classroom full of people in their underwear, I got through the class and walked away with an A in Speech.

Your Pants Are On Fire!

When we lived on the farm, there were only two bedrooms on the ground floor. Monty had one room and Mom and Dad had the other. 

I was only four or five years old, so they put me in a tiny room off Mom and Dad’s bedroom that I think must’ve been a dressing room. 

Because the room was so tiny, there was only a small white dresser and my single bed which was tucked under the north-facing window.

There was no overhead light, just a bare lightbulb screwed into a light socket on the wall with a pull chain to turn it on.

One evening, while Mom was busy in her bedroom, I wandered into mine. 

There was a pair of Mom’s black-and-white zebra striped pedal pushers hanging from the lightbulb.

I remember the light turning on, but I don’t recall who did it, although I’ve always suspected it was me. Mom would have known better.

I was fascinated when I saw the smoke starting to curl toward the ceiling.

All of a sudden, Mom was there. 

She moved me out of the way and grabbed the zebra striped pants, flinging open the front door and hurling them out onto the front porch.

If I was the one who turned on the light, I didn’t get into trouble.

But Mom never hung anything on the light again, and that was the last time I ever saw the zebra striped pants.

Princess the Kitten Thief

“The kittens are missing again,” Liz called as she came into the house from the backyard.  

“How many did she steal this time?”

“All of them.”

This happened on a regular basis, so she didn’t need to say more. I knew exactly who the kitten thief was. 

Princess. 

It was always Princess. 

One by one she carried the kittens across the yard and tucked them in with her own. 

She didn’t rest until she had them all.  

We had various animals, and a lot of them happened to be outdoor cats. 

They earned their room and board by keeping the mice population down in the barn, which also helped keep them out of the house.

We usually had two or three mama cats. It wasn’t unusual for them all to have kittens about the same time. 

Princess was the most maternal of them all. 

She had her own brood, of course, but she didn’t seem to be satisfied with that, so she gathered up all of the other kittens and put them with her own. 

The result was one large, sleepy kitten pile, with Princess lying down trying to nurse them all.

We didn’t really mind. It was clear that she loved them all and they were in no danger from her. 

The thing I always marveled at is that the other mama cats didn’t seem to mind. I don’t recall them trying to take the babies back, but Liz always redistributed them to the proper mama.

That usually lasted for a short time, but soon there was a communal kitten pile again. 

I always wondered what the other mama cats thought when Princess stole their babies. 

It was probably something like, “I’m free! I’m free!”

The Accidental Casserole

A Note From The Porch

It was a typical busy late afternoon. Carl and Scott were home from work, and I was in the process of starting dinner. 

I gathered the ingredients together, which included a forage into the garage where our overflow pantry and freezers are located. 

I came back to the kitchen and started assembling dinner. 

Mom always made sure there were at least three different things for dinner, followed up by a dessert of some kind. 

Since she is the one who taught me to cook, I did the same. It worked equally well when there were six of us for dinner as well as just for the three of us after our other three children moved out and established their own homes. 

One of the dishes we were having that night was a corn casserole, a recipe Mom had given me many years before.

After I assembled the casserole and put it in the oven, I put together the rest of the meal and began tidying up the kitchen. 

The corn casserole calls for a box of Jiffy Corn Muffin mix. I picked up the empty box to throw it away and froze. 

Emblazoned across the front of the box it clearly said Jiffy Yellow Cake mix. 

I froze, horrified by the discovery. I had just ruined dinner!

Trying to decide what I was going to feed the guys, I decided the best thing to do was to make a new corn casserole, this time with Jiffy Corn Muffin mix. It would only delay dinner by a few minutes, since it was very quick to put together. I had enough ingredients on hand. 

Less than 15 minutes later, I slid a new casserole into the oven satisfied that I had saved dinner. 

I had every intention of throwing the accidental casserole out. I couldn’t imagine anyone wanting to eat a cake with creamed corn, cheddar cheese and green chiles in it. 

Except… Carl and Scott both said they wanted to taste it. 

I thought they were teasing me at first but quickly found out they were serious. 

So I gave them each a serving, fully expecting them to take one bite and push it away.

They didn’t.

They liked it.

So, now I was curious and tasted it, too. 

I was shocked to find out it was actually good. 

We have always liked a little bit of sugar in our cornbread, so I suppose it wasn’t such a stretch to think they might like the sweetness of the cake in it. 

Fifteen minutes later, when the actual corn casserole came out of the oven, they weren’t interested in it. They had polished off the accidental casserole, so I saved the right one for dinner the next night. 

We have talked about the incident at different times over the years. The horror of what I had done soon wore off, and now I find it funny, too. 

But I never made another one with a cake mix. 

I learned several things from the incident. 

  • Mistakes are not always failures.
  • Sometimes the “ruined” thing becomes the memorable thing.
  • Family stories often come from ordinary kitchen accidents.
  • Perfection is overrated when people are laughing and eating.
  • Always read the label. Jiffy Cake Mix and Jiffy Corn Muffin Mix look remarkably alike, and you may end up with an accidental casserole of your own.

In case you are curious, I have listed the original recipe below. And if you decide to substitute a cake mix for the corn muffin mix? I won’t tell anyone. 

Corn Casserole

Prep Time: 10 minutes  | Cook Time: 45-60 minutes  | Total Time: 55-70 minutes  | Servings: 4-6 

Ingredients:

  • 3 eggs
  • ¼ cup oil
  • 2 cans creamed corn
  • 4 oz. can of chopped green chiles
  • 8 oz Jiffy corn bread mix
  • ¾ – 1 cup shredded cheddar cheese (for topping)

Instructions:

  • Preheat oven to 350℉.
  • Combine all ingredients, except cheddar cheese, in bowl, beating eggs before adding the rest. 
  • Pour into a casserole dish. Top with cheddar cheese. 
  • Bake for 45-60 minutes or until the center is set. 

NOTE: If you like a little spice, add a few jarred jalapeno pepper slices and a tablespoon or two of the liquid.

The Pony and the Pig Wallow

There are some lessons you only learn once—preferably not in a pig wallow. 

I was seven when I learned that if a pony puts his head down, the rider keeps going. It was my first lesson in physics. 

One minute I was riding bareback, with nothing to hang onto but the pony’s mane. The next, I was in the pig wallow.

I did not see it coming. One moment I was upright and feeling quite capable. The next, I was flat on my back in something warm, muddy, and unmistakably pig-related.

Pig-yuck was dripping from the top of my head to my toes.

I wasn’t hurt, but I was—stunned. I had to take my glasses off so I could see, because they were covered in that same pig-yuck. 

I wasn’t far from the house, so I climbed over the fence and walked up to the back door. 

I yelled for Mom. I knew better than to walk into the house like that.

Mom came to the door. The look on her face was one of pure horror. She didn’t say much besides “What did you do?”—sort of loudly.

I tried to explain, but by then she had turned the garden hose on me…

She hosed me down starting at the top of my head, then stripped my clothes off, and hosed me down again. 

Then she wrapped a bath towel around me and carried me to the bathtub so I wouldn’t get the floor all dirty. 

By this age, I was old enough to take my own bath, but not that day. She gave me one. Then she drained the bathtub and gave me another. 

That was the last time I rode the neighbor’s pony without permission. Physics and pig-yuck are persuasive teachers. 

I Gave My Dog Tonsillitis

I was always susceptible to common childhood illnesses, such as strep throat, tonsillitis, and earaches. 

When I was twelve, I developed tonsillitis again. My doctor decided that it was finally time to take my tonsils out. He and Mom scheduled the surgery, but it was scheduled far enough ahead that I would have time to heal. He prescribed an antibiotic and we went home after Mom got the prescription filled.

I don’t remember exactly what time of year it was, but I think it was summer. I don’t remember having makeup school work. And since I was sick, Mom wouldn’t let me go outside. 

So, I was stuck in the house with only TV and my dog, Spunky, to keep me company. 

Spunky was a beautiful little blonde Pekingese dog with a sweet disposition and a strong preference for being wherever I happened to be.

Although he belonged to the whole family, Dad worked, Mom was busy taking care of us and the house, and my big brother was sixteen by then so he preferred to spend his time with his friends rather than his kid sister and the dog. 

But, that was okay. Spunky and I enjoyed each other’s company. 

A few days after I got sick, we began noticing that Spunky wasn’t acting like himself. He was lethargic and was barely eating. 

After a few days, Mom said he needed to go see Dr. Beer, our vet. I was well by then, so I went with her. 

After examining Spunky, Dr. Beer said he had tonsillitis. 

Mom and I looked at each other in surprise. 

That’s when Mom explained that I had just gotten over it. 

Dr. Beer said that he caught it from me—and that’s what I have believed all these years.

He rarely left my side. We were up in each other’s faces all the time. I used to kiss him on the mouth, and I’d been known to share occasional lollipops and Popsicles with him. And Mom had bought me some Popsicles while I was sick with tonsillitis…  

All these years later, I started wondering if it was really possible. I did some research and found that although it is rare, it can happen with bacterial tonsillitis. 

They specifically advised to avoid face kissing. 

Oops. 

I suspect it was probably frowned upon to share Popsicles and lollipops, too. 

At least Spunky didn’t have to have his tonsils out.

The Cat at the Door

Our school scheduled a PTA meeting one cold and snowy winter night. My whole family would be attending, since Monty and I were now in the same school.

When we moved to Aledo, Monty and I began attending Frew School, a three-room country school not far from our house. In those days, before school districts consolidated and country schools disappeared, it was common to have several small country schools scattered throughout a district for farm families.

As an agricultural community, there were a lot of farm kids.

Mom helped us kids get ready while she and Dad were doing the same. They were both all dressed up — Dad in a sport coat and dress slacks, and Mom in a dress and high heels. Us kids wore clean school clothes.

Once Mom was satisfied that we were scrubbed, properly dressed, and didn’t have a hair out of place, it was time to leave.

There was about a foot of snow on the ground that night. Dad had scooped a path to the car earlier, since we didn’t have a garage.

He turned the outside light on as he went out ahead of us to warm up the car. Monty and I followed a few minutes later to give it time to warm.

The three of us were sitting in the car waiting for Mom to come out. When she did, she leaned over to pet the cat who was eating out of its bowl.

The “cat” looked up and hissed.

It wasn’t a cat. It was a possum.

It turned to look at her — and that’s when she realized two beady eyes were staring at her, attached to a face with a long pointed nose and rows of sharp teeth.

POSSUM! And the cat was nowhere to be found.

She went flying across the yard — in high heels — completely ignoring the path Dad had so thoughtfully dug, and made a new path of her own to the car.

By this time, Dad, Monty, and I were laughing, watching her mad rush to the car. Because the snow was deep and had a light crust on top, she had to lift her feet high with every step. It was a sight to see, for sure.

Breathless, she opened the car door and scrambled in, slamming it hard behind her.

We were still laughing. I’m not sure she appreciated it. She didn’t say much about it other than to tell us what happened. We could tell it really scared her.

Over the years, we brought this memory up occasionally. Time softened her sense of humor, and she could relate the story with a twinkle in her eye. She forgave us for laughing at her.

Funny thing is — we didn’t even own a cat. It belonged to the farm.

Tweety Bird

My paternal great-grandmother raised parakeets.

Tweety Bird…Not the original, but they look alike.

Whenever we went to her house, I would stand beside the bird cage and watch them. They fascinated me. It was the only time I ever got to observe birds up close.

One day, Grandma ‘Rene — her name was Irene, but everyone in the family called her Grandma ‘Rene — asked Monty and me if we would like to take one home.

Of course we said yes! We were so excited.

Given Mom’s slight aversion to birds, she was less enthused, but she allowed it.

Grandma gave us a cage, and we took him home.

Monty and I named him Tweety Bird after the cartoon character.

Cleaning the cage fell to Mom. She was an excellent housekeeper, so she cleaned it often. When the weather was nice, she took the cage outside and cleaned it on the sidewalk.

The last time she cleaned it… was the last time she cleaned it.

She had set the cage down on the sidewalk and slid the removable bottom out so she could clean it properly.

Unfortunately, she forgot to slide it back in before she picked up the cage.

Before she could react, Tweety Bird saw his opportunity — and he was a caged bird no more.

Mom said he flew up into the tree by the back door, but there was no way she could catch him.

He soon flew away, never to be seen again.

I think she felt bad when she had to tell us what happened when we came home from school.

We knew it was an accident, and she really did feel bad — but we couldn’t resist teasing her that we thought she did it on purpose because we knew she wasn’t fond of birds.